Help Centre

Placing an order on StudenTrust is simple: 1. Browse and select the items you need 2. Add them to your cart 3. Proceed to checkout 4. Choose your preferred payment option 5. Confirm your order You'll receive a confirmation once your order is successful.

Yes. StudenTrust offers flexible payment plans that allow you to: 1. Shop now 2. Pay later 3. Spread payments over time This helps you get what you and/or your student needs without financial pressure.

Delivery timelines depend on your location and the items ordered. Typically: • Within Accra: 1–3 working days • Outside Accra: 2–5 working days You'll be notified once your order is on the way.

After placing your order: • You'll receive updates via SMS or email • You can also log into your account and check your order status Look for: Order Status / Track Order

Yes, in certain cases. You can request a return or exchange if: • The item is damaged on arrival • The wrong item was delivered • The item does not match what you ordered Requests must be made within 24 hours (the allowed return period).

Once your return is approved: • Your refund will be processed • It may be returned to your original payment method or wallet Processing time depends on the payment method used.

StudenTrust is designed for: 1. Parents (KG to SHS students) 2. Tertiary students (who shop for themselves) Anyone in these groups can create an account and start shopping.

StuPack is a service that allows you to: 1. Easily restock student essentials during the term 2. Order items and have them delivered directly No more stress when items finish in school — StuPack got your back.

HnB helps students find safe, verified, and reliable hostel accommodation in and around their campuses. Especially useful for tertiary students.

This is where alumni can: 1. Support students 2. Contribute to school needs 3. Shop essentials for their school It helps create a strong support system for students.

This program allows StudenTrust, individuals, and alumni to: 1. Support students financially 2. Sponsor essential needs 3. Help students stay in school Every contribution goes toward supporting students in need.

To start selling on StudenTrust: 1. Register as a vendor 2. Set up your store 3. Upload & list your products 4. Start receiving orders You can also get support from a Vendor Assist.

A Vendor Assist is someone who helps vendors manage their products, handle orders, and improve sales. They make it easier for vendors to run their shop successfully.

You can reach us through: • WhatsApp • Email • Contact form on the website Go to the Contact Support section to get help.

If you experience any issue: 1. Contact support immediately 2. Provide your order details 3. Our team will assist you as quickly as possible